Support
A person reads these
There is no ticket queue and no chatbot. Write to the address below and you will get a reply from someone who can actually change something.
The best route for anything that needs a record: billing, refunds, data requests, reporting something the filters let through.
Phone
+44 7715070877Monday to Friday, 09:00–17:00 UTC. Leave a message outside those hours and we will call back the next working day.
Post
AESTHETICS BY STEPHANIE LTD
Unit 1 Bloom Farm, Main Street, Livingston Village, Livingston, Scotland, EH54 7AF
For anything that has to be in writing. Email is faster for everything else.
What to expect
- First replyWithin one working day, from a person, not an autoresponder.
- Credits put backSame working day, when something came back unusable.
- RefundsDecided within one working day, issued within five.
- Data requestsAnswered within one month, free of charge, no reason needed.
- Filter reportsRead the same week. These are how the filters improve.
Answers that are already written down
Most questions have a page. Start here — and if the page does not answer it, write to us and say which page you read, so we can fix it.
Security and payment
The whole site runs over HTTPS. Payment is handled by our payment provider on an encrypted connection; card details go to it directly and never reach our systems, which is why we cannot tell you your own card number and will never ask for it. If anyone claiming to be us asks you for card details, it is not us.
Photographs you add are examined in your own browser before upload. An image containing a person is refused on your device and never transmitted. Everything else is described in the privacy policy, including how to have your data sent to you or deleted.